Welcome to Withy Grove Veterinary Clinic and thank you for choosing our practice, we value every client and pet. There are a few things we have to inform new clients of;
Our Way of Working – Terms and Conditions of Business
All fees are payable at the time of consultation, upon collection of medicines, food or other goods, or upon discharge of your pet after hospitalisation, and are subject to the prevailing rate of VAT.
Please note there is usually a consultation fee to pay each time you see a veterinary surgeon
A detailed invoice should always be provided.
Methods of Payment
We accept Cash, Credit or Debit cards. We do not accept American Express or cheques.
Pet Health Insurance
We strongly advise Pet Health Insurance, ask any member of staff for details. We do not do direct claims, you are expected to pay in full for any work done and then claim it back from the insurance company.
We will always provide written or verbal estimates for work to be done if you ask. Please remember, it will only be an estimate but we will try and keep you informed if we exceed it.
Late payment of an account will incur surcharges and, after due notice, you may be sent to our Debt Collector which will incur further charges in respect of costs of production of reports, court fees, phone calls etc.
Inability to Pay
If you are unable to pay our fees please let us know BEFORE your pet has any treatment.
We store your details securely and will not pass them on to another party without your consent.
We will provide you with a copy (not originals) of your relevant clinical records if you request them.
Prescriptions are available from this practice.
You may obtain Prescription Only Medicines, Category V, (POM-Vs) from your veterinary surgeon or ask for a prescription and obtain these medicines from another veterinary surgeon or a pharmacy.
We need 24 hours notice to supply a written prescription. Prescriptions will not be written during a consultation as time is not provided for this.
Your veterinary surgeon may prescribe POM Vs only for animals under his or her care.
A prescription may not be appropriate if your animal is an in-patient or immediate treatment is necessary.
You will be informed, on request, of the price of any medicine that may be prescribed for your animal.
The general policy of this practice is to re-assess an animal requiring repeat prescriptions every 3 months, but this may vary with individual circumstances. There is a standard charge for this re-examination. (Please ask for the current fee)
Further information on the prices of medicines is available on request.
We hope you never have cause to feel dissatisfied with our practice, but occasionally things may go wrong. In the first instance please telephone or e mail Barbara (Practice Manager) or Michael (Owner) and we will do our best to sort out any problems.
Finally, if you have any questions, comments or concerns please talk to any member of staff.